When Life gives you lemons: A guide to dealing with negativity in the workplace

Negativity in the workplace can often be difficult to deal with. When it comes to building a positive workplace, negativity can be the antithesis of all the hard work you put in to influence a positive culture.

A negative attitude can lead to toxicity, and once toxicity sets in, the amount of work it takes to get a toxic environment back to a positive one is enormous. If the downward spiral takes hold, performance drops, and if performance drops due to negativity, it can hurt the bottom line significantly. The only way to stop negativity from setting in and become “the rot”, is to build a “positive counter mindset”.

What is a positive counter mindset?

A positive counter mindset is what happens when your organisation develops a series of statements to counter a negative situation. The most common example is the statement “if life gives you lemons, make lemonade!”. This type of positive spin lets people remove or mediate that initial reaction of frustration that occurs when something negative or unpleasant happens.  A positive counter mindset is what happens when an organisation builds into its culture the idea that nothing is ever as bad as it seems.

“As it turns out”

One of the most famous examples occurs at Apple.

Apple, like any company goes through some rough times. Though problems may arise left, right and centre, Apple has found a way to deliver negative information with a positive mindset. The way it controls the “positive counter” is by delivering information with the phrase “as it turns out”. Though issues may arise in the day-to-day running of the business, by delivering the information with a slightly positive spin, Apple is able to reframe problems to find a solution.

The phrase might not seem like much, but with enough repetition it can curb the slippage into a negative mindset, which saves the culture in the long run.

How do you reframe problems? Make lemonade!

A positive countering statement such as “as it turns out” is a great way to be able to build into your internal vocabulary with a positive spin. The positive countering to “life gives you lemons” is the term “make lemonade”.

For your internal communications to be able to reframe problems with a positive spin, start by making a list of things you may say to each other to reframe information that is presented in a negative light. “As it turns out…” is a great example of a statement that can soften the blow of any specific problem.

A good way to find one of those statements is to start by understanding what sorts of problems you may encounter in your day-to-day working environment. For sales focused departments this may be a lack of deals flowing through for the month, or for technology focused companies this may be the presences of technological bugs.

The next step is to find an all encompassing statement that lets you both reinforce your company culture and internal brand, and reframes the problem statement to suggest a positive spin.

The rest is up to you!

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