Job crafting: tailoring roles to meet an individual’s strengths

It cannot be understated; how important employee autonomy is for engagement.  Providing employees with autonomy means not micromanaging, and setting clear goals to allow employees to dictate exactly how they reach those goals. It seems counterintuitive, as a leader, to let go of the reigns and allow your employees to make their own decisions. However, the benefits of this strategy are well proven, and greatly improve the engagement of your employees, along with their productivity.

So, what is job crafting?

Going one step further is the notion of “job-crafting”. This where employees reimagine the roles of their job, to align more strongly with their strengths and values. For example, a janitor who works within a hospital can voluntarily take on roles to improve patient care, such as shifting artwork for a change of scene, or developing patient rapport by giving a kind smile whilst going about their business. Or in the case of a lawyer, who meets with the product team of their company to be proactive and avoid legal challenges before they arise, rather than just responding to them. This is based on the work of Google, who piloted the strategy, and have now encouraged others to implement it. Studies show it can increase satisfaction and engagement dramatically, and in turn will also improve employee performance.

So why not follow Google’s successful footsteps and implement this strategy? You may find your employees are already crafting their roles, in some small way. Bringing it out into the open can help you to make job-crafting have a great impact on your workplace. Use the following steps to implement job-crafting in your company:

         Encourage autonomy

An easy way to start the job crafting process is to allow your employees to work out how exactly to achieve the goals you’ve set. There is no need to dictate exactly how you want each goal achieved, and by which steps. The added initiative that your employees will be able to take will give them drive and will improve their engagement overall.

         Plan job-crafting in performance reviews

The evidence is out for performance reviews. Instead of boosting employee’s performance, they tend to focus on the negative, and create resentment and further underachievement. A more useful strategy is to give regular, short bursts of feedback, for good and for bad work, so that feedback and constant improvement is a part of everyday work. Additionally, by creating an open line of communication with your employees on a regular basis, the overall rapport will be improved in the employer-worker relationship, improving trust and therefore improving engagement. Therefore, choose to spend the time taken in performance review to discuss the direction of each employee’s role to suit their individual strengths and needs.

         Job crafting “swap meets”

One quick way of developing roles to suit employees whilst ensuring all tasks are assigned for someone to complete is to hold a “swap meet”. The idea is that everyone swaps they assigned tasks to make their job-lists more favourable. One worker’s trash is another’s treasure.

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