Maintaining the lines of open communication: the neural network of an effective company

The brain and its neural system are the subjects of much human curiosity and interest. While countless resources are spent on technology investigating the neural system, the processes of cognition, emotion and reasoning are the subjects of children’s films such as “Inside Out”. The brain and the nervous system behaves like a colony of individual organisms, each neuron providing its own reality to contribute to higher consciousness. In a similar way, each individual member of your team is like an individual nerve cell, and your company is made up of each of these inputs. When communication is smooth between each level of the company, like an effectively functioning neural network, the overall processes of the company will be efficient and the output will be productive. Follow these steps to ensure the effective functioning of your “neural network”:

  • The Brain (cerebrum + cerebellum)

The cerebrum (structures of the brain under voluntary control) represents management in this analogy. This is the place where all inputs are processed and a decision is made about which action to take, which is then communicated down to the peripheral nerves. However, just as the nervous system needs a centre called the cerebellum to adjust for slight deviations in the environment producing balance and smooth movement, it is not wise for management to act in isolation from the rest of the company. Management should endeavour to give some autonomy to your employees to ensure processes run smoothly according to changing conditions.

  • Hormones (the neuroendocrine system)

Another aspect which helps the nervous system to function effectively is the input from hormones such as serotonin, dopamine and adrenalin. Anyone who has ever been on antidepressants will know about the common side effects of nausea and diarrhoea. This is because, just as the wiring of the brain needs the right concentration of hormones to work well, even the nervous system which helps the gut to work (the enteric nervous system) is affected by these hormones. Similarly, if your workers are not provided with the correct conditions to work in (for example: recognition, incentive, social collaboration), they will be dissatisfied and not engaged with their work. This will lead to overall lack of efficiency and productivity. By providing the right culture for your workplace, you are providing the “hormones” for your workers to effectively perform their job.

 

  • Greasing the communication network: the “myelin sheath”

You may have heard of a condition called “Multiple Sclerosis” (MS). Understanding this condition requires a little knowledge of the anatomy of a nerve cell. The nerve cell has a few to many “axons” of varying lengths which carry electrical signal along them to connect to other neurons to pass along a message. Encasing these axons, is a substance called “myelin” which insulates the electrical signal, enabling it to conduct more efficiently along the axonal fibre. In MS, this myelin is eroded by the body’s immune system, producing faults in the connections between neurons and failure to effectively transmit messages. The communication within a company can eroded by lack of trust between employees and management, producing flaws in message transmission. Avoid this situation by maintaining an open-door policy to encourage effective communication, and maintain clarity and transparency in decision making to prevent gossiping and fear-mongering.

 

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